#Kobo glo ereader frozen screen series#
#Kobo glo ereader frozen screen zip#

I've seen lots of complaints about kobo customer service, but I have to say they've been very quick. gonna try and get a replacement from my retailer first. Thanks taming.yes I got that email from from kobo.i replied and they want me to send my kobo to the s gonna cost a bloody fortune.£32 (50 CAD). However, even if that is all true, they still needed all the information in the 10 questions above before they could make the determination to have me send the device for replacement consideration. I opened a ticket on Sunday, it went to Tier 2 on Monday, and the same day, they provided me with the information to return the device for examination/exchange.ĭid I get special handling? Maybe, after all I have been around for a long time and I am known to Kobo staff. I believe that providing the most complete information you can, from the beginning, will expedite the process. Someone new would pick up the file, and it ws like starting over from the beginning.

#Kobo glo ereader frozen screen series#

In the past, folks have reported that they had a whole series of emails and that information needed was scattered throughout them. It might just save you some time and back and forth emails. I would copy in the questions, numbers and all. When I was in the process, they wanted the pictures even though mine was not a problem that showed up in a picture. Note that they will want a scanned copy of the receipt that has the date etc. Have you provided a picture of the device already? (Please attach a picture of both the front and back of your device)

Did you also purchase an extended protection plan from Kobo?ġ0. Where and when did you purchase your Kobo eReader? (Please attach a scanned copy of your proof of purchase)ĩ.

What is your Kobo account email address?Ĩ. (Due to signature requirements, PO Boxes are not accepted)Ħ.

#Kobo glo ereader frozen screen zip#

What is your mailing address? Please include the street, city, state, country and zip code. If the color your purchased is not available for replacement, are you willing to accept a different color?ĥ. On the Kobo Vox, please look at the sides.)ģ. What colour is your Kobo eReader? (On the Kobo Original, Kobo WiFi, and Kobo Touch please look at quilted back. What model of Kobo eReader do you own? (Kobo Original, Kobo WiFi, Kobo Touch, Kobo Vox)Ģ. The questions they seem to want answered (beyond a complete description of the problem and the steps you have already taken to try to fix it) are:ġ. You may find it easier to just answer them in your initial email. Unless the UK process is different, write to At some point they will need 10 or so things/points of information. Turn your eReader off and charge it for at least one hour.You probably will have to open a help ticket with Kobo.Go to your Home screen and re-open the book.Some books have blank pages at the beginning or end of chapters and the beginning or end of the book.Follow the steps in this article to learn how: Reset your Kobo eReader.

Note: If you reset your eReader, you'll lose your bookmarks, annotations, and notebooks. If you tried all the steps above and still can't get your eReader to work properly, try resetting your eReader. If your eReader isn't working as expected after trying the steps above: To do this, while reading, tap the centre of the screen to bring up the Reading Menu, tap Back to Home at the top left of the screen, then open your book again. If you have issues viewing your book, or if the book doesn't show pages correctly, try re-opening the book. If you can't find your book after repairing your eReader account, follow the steps in this article to find your missing book: Troubleshoot missing eBooks and audiobooks Follow the steps in this article to quickly find a book on your eReader: Search for a book on your Kobo eReader. If you have a lot of books, you can use the search feature to find it. Follow the steps here to repair your eReader account: Repair your Kobo account on your Kobo eReader. If you're missing a book that you recently purchased, or can't find a book you have in your Kobo account, try repairing your Kobo account. If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.

If your eReader isn't charging, try using a different USB cable or a different USB port on your computer.